www.remiCognitoCi.com 
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TAXI-CAB Purple Plate  PROGRAMME – Training.
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​Official Provider with the Department of Infrastructure. 
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How to know plus assist your client.

Providing  customer service is vital for visitor satisfaction and Jersey taxi drivers are usually the first local people to have contact with visitors.
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Customer service is based upon communications offering  good connection and rapport.
How you create in the first few minutes of contact goes a long way!

Time  of programme:- 09:15 - 15:15 hours.
​ Dates on request. 

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Responsive & Interactive

Exploring how to relate with a 'language' that your visitor (not necessarily a foreign language) makes for a good connection/establish, plus rapport.

This can lift the taxi service above just “a ride” and makes the driver of the taxi the integral value of the taxi service.

What! -  Why?:

What would the client like to know about Jersey ? What information they are looking for?
How do you find out from the client what service they want?
What you are as a service provider,

Need to know about the nature and personalities of people.
Most people you deal with are nice, but we all have our bad days.

“Four W’s”:
​Where?  Who? What? And Why? 

Where:
Where is the client is going?  What he would like to see?
What information the visitor needs or wants?
Who:
Who are you ? (what image do you project?)
Who is the client ? (how do you find out ?)

You are doing a great job!

 During the workshop we will work together on the list of  '10 Customer service tips for taxi drivers'
​which can serve as a reminder on those routine days that you are doing a great job.

Time  of programme:- 09:15 - 15:15 hours. 

Price per session = £135.00. per student.
 
Payments are required up front on registration:- 

BAC account into
HSBC
SORT CODE  40 25 33.   ACCOUNT # 11865684. 

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Purple Pate – registration – Customer care –
Disability Awareness 
– Hostorical Knoledge
 
 
Dates for 2019.
 
October 28th.
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Each course will be Minimum,  5 students.
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