www.remiCognitoCi.com 
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TAXI-CAB Purple Plate  PROGRAMME – Training.
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​Official Provider with the Department of Infrastructure. 
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How to know plus assist your client.

Providing  customer service is vital for visitor satisfaction your Jersey taxi service are usually the first local people to have contact with visitors.
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Customer service is based upon communications offering  good connection and rapport.
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How you create in the first few minutes of contact goes a long way!

Time  of programme:- 09:30 - 15:00. hours.
​ Dates for 2021......
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January 2021    MON 4TH.   FRI 8TH.   TUES 12TH.  THURS 14TH. -  WED 20TH.

February  2021    MON 1ST.    FRI 5TH.   TUES 9TH.   THURS 11TH.  -  WED 17TH.

March 2021   MON 1ST.    FRI 5TH.   TUES 9TH.    
 THURS 11TH.  - WED 17TH.

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Responsive & Interactive

Exploring how to relate with a 'language' that your visitor (not necessarily a foreign language) makes for a good connection/establish, plus rapport.

This can lift your taxi service above just “a ride” and makes YOU the driver of the taxi the integral value of the taxi service.

What! -  Why?:

What would the client like to know about Jersey ?
​What information they are looking for?
How do you find out from the client what service they want?
What you are as a service provider,

Need to know about the nature and personalities of people.
Most people you deal with are nice, but we all have our bad days.

“Four W’s”:
​Where?  Who? What? And Why? 

Where:
Where is the client is going?  What he would like to see?
What information the visitor needs or wants?
Who:
Who are you ? (what image do you project?)
Who is the client ? (how do you find out ?)

You are doing a great job!

 During the workshop we will work together on the list of  '10 Customer service tips for taxi drivers'
​which can serve as a reminder on those routine days that you are doing a great job.

Time  of programme:- 09:30- 15:00. hours. 

Price per session = £140.00. per student.
 
Payments are required up front on registration:- 

BAC account into
HSBC
  SORT CODE  40 25 33. 

  ACCOUNT # 11865684. 

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Purple Pate – registration – Customer care –
Disability Awareness 
– Hostorical Knoledge
 
 
Dates;-

• January 2021    MON 4TH.   FRI 8TH. ​
•   TUES 12TH.  THURS 14TH. -  WED 20TH.
  
  February  2021    MON 1ST.    FRI 5TH.   
  
• TUES 9TH.   THURS 11TH.  -  WED 17TH.
  
  March 2021   MON 1ST.    FRI 5TH.  
  
•  TUES 9TH.    
   THURS 11TH.  - WED 17TH.​
  

 

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Each course will be Minimum,  5 students.
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